Thursday 18 October 2012

Rogers Lack of Customer Service

This is an actual chat log from Rogers. After his last message, the box for me to type messages in closed.

This might be funny if it weren't a true story.

You can click on image to enlarge.


  1. Hi Jane, sorry for the trouble. There was a delay in invoice production for the month of October. We apologize for any inconvenience. Rogers will be making the invoice available as soon as possible. We appreciate your understanding.

  2. Thanks Chris, that's pretty much what I gathered from my very short exchange with Umar.

    My concern is it comes off my credit card automatically and giving me little, or possibly no chance to review.

    Funny quirk of mine I like to know what I'm paying for. And unfortunately there have been many billing errors previously.

    BTW that's not just Rogers, I have to call on billing errors for my husbands Telus phone too.

  3. Oh and Chris is there also an issue with Rogers online chat service?